Event box

Positioning UX as a Library Service (LITA)


Building Community, Culture, and Capacity with a UX Lab

University of Toronto Libraries opened a User Research and Usability (UX) Lab in September 2017, the first space of its kind on campus. The UX Lab is open to students, staff, and faculty by appointment or during weekly drop in hours.

This 90 minute webinar will discuss:

  • Our rationale behind building a physical usability lab and why a physical space isn’t always needed (or recommended)
  • Our experience with community building efforts
  • How to raise awareness of UX as a service to staff and the University community at large
  • Evolution of the lab's services
  • Next steps

This talk also discusses the difficulty faced when pitching new UX services to administration, provides a successful example, and examines why the pitch was successful.

NOTE: This event has a cost attached:

  • LITA Member: $45
  • Non-Member: $105
  • Group: $196
Thursday, November 15, 2018
2:00pm - 3:30pm
  Vendor presentation  


Lisa Gayhart, User Experience Librarian, joined the University of Toronto Libraries in 2013. Lisa has established herself as a subject matter expert in the application of user experience design principles to academic library services. Lisa’s knowledge in the areas of usability, web design, accessibility, and assessment made her a valuable team asset on a wide range of digital projects. Recently Lisa has been working as part of a group of public service managers to investigate user services in Robarts Library, University of Toronto Libraries.

Event Organizer

Smith College Libraries