Event box

LibAnswers: Answering tickets [Springshare]

Register here: https://calendar.springshare.com/event/3845698

A ticket represents a conversation between you and your patrons - their question, your answer, and any other replies! Tickets can also contain internal notes - for example, a conversation between you and a colleague, or an internal note containing information that might be useful to others answering similar tickets. Learn best practices for answering tickets and how you can use your system to better communicate with your colleagues.

Learning Objectives:

Answering a ticket from email or question form
Answering a ticket from SMS
Creating tickets
Turning a ticket into an FAQ

Wednesday, January 17, 2018
12:00pm - 12:30pm
Vendor presentation  

Event Organizer

Smith College Libraries