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LibAnswers: Help Desk Tour [Springshare training webinar] In-Person

Registration:  http://calendar.springshare.com/event/2723357

In this 30min tour, explore:

  • One System to Rule Them All - Create FAQs, Answer Email & SMS Questions, record Reference Statistics and more...all from one login and one interface. 
  • Ticketing System Designed for Libraries - No matter how the question comes in, make use of robust ticketing features and enhanced collaborative possibilities... it works the way you work. 
  • Provide 24/7 Help & Support - Create a knowledge base of FAQs so your users can get the support they need, when they need it...even if it is 4am. 
  • Real-time Live Chat w/ LibChat - LibChat enables real-time chat with librarians - on your Website, LibGuides, Courseware, Discovery tool, Catalog...anywhere.
  • Queues to the Rescue - Create dedicated communication streams with queues. Queues increase efficiency by reducing noise and funneling tickets to the right departments and people with defined users permissions. 
  • Create a Systems & Services Help Desk - The integrated Systems Status Management tool that helps you manage - and provide help for - all the many systems and service your Library maintains (website, subscription databases, online catalog, etc.)
  • Powerful Statistics - Get a full picture of your library's communication activity with advanced statistics reports and filters.
Date:
Wednesday, August 31, 2016
Time:
3:30pm - 4:00pm
Time Zone:
Eastern Time - US & Canada (change)
Location:
Online
Categories:
  Vendor presentation  

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Teaching, Learning & Research Librarians